We’re currently closed for bookings after an unexpected run-in with a bus — and sadly, it wasn’t the kind of ride we offer!
Thankfully, no one was hurt, but the vehicle didn’t come out quite as lucky. We’re working hard behind the scenes to get things back on the road as soon as possible.
07385 999 581
By booking with RideLuxe, you accept the following Terms and Conditions:
1. Cleaning Fees
A £50 cleaning fee will be charged for any spillages, vomit, bodily fluids, or other excessive mess left in the vehicle. This fee must be paid in full before any future bookings can be accepted.
2. Cancellation Fees
· Cancellations with more than 24 hours' notice: No fee.
· Cancellations within 24 hours of the booking: 50% of the quoted price payable.
· Cancellations with no notice (e.g., the driver arrives and you cancel or no-show): Full quoted price payable.
· All cancellation fees must be paid within 14 days of cancellation.
· Exceptional circumstances may be considered on a case-by-case basis.
By making a booking, you are accepting these terms and conditions.
3. Flight Delays and Cancellations
· Please keep us updated regarding any flight delays or cancellations.
· The driver will arrive as close to the scheduled flight arrival time as possible.
· If the driver is on another job, you may need to wait.
· If you choose to use alternative transport, you agree to cover the cost yourself and must inform us as soon as possible.
· We will provide information on any cancellation fees due.
· In unavoidable circumstances, cancellation fees may not be payable.
For any queries regarding these terms, please contact us at info@rideluxeleigh.co.uk or call 07385999581.
1. Introduction RideLuxe is committed to providing a safe, reliable, and high-quality private hire service. We take all complaints seriously and aim to resolve them promptly and fairly. This policy outlines how you can make a complaint and how we will handle it in line with Wigan Council’s private hire operator regulations.
2. How to Make a Complaint If you have a complaint regarding our service, including driver conduct, vehicle condition, or booking issues, please contact us in the first instance:
Email: info@rideluxeleigh.co.uk
Phone: 07385999581
When submitting a complaint, please provide as much detail as possible, including:
Date and time of the incident
Booking reference (if applicable)
Driver details (if known)
Description of the issue
3. Complaint Handling Process
We will acknowledge your complaint within 5 working days.
A full investigation will be conducted, which may include speaking to the driver or reviewing booking records.
We aim to provide a resolution within 10 working days. If more time is required, we will keep you informed.
If the complaint is upheld, appropriate action will be taken, including disciplinary measures if necessary.
You will receive a response detailing the outcome of your complaint.
4. Escalation to Wigan Council If you are not satisfied with our response or believe the complaint relates to a breach of private hire licensing regulations, you can escalate your complaint to Wigan Council:
Wigan Council Licensing Department
Email: licensing@wigan.gov.uk
Phone: 01942 489 330
Address: Licensing Section, Wigan Council, PO Box 100, Wigan, WN1 3DS
Wigan Council will investigate matters relating to licensing regulations, including driver conduct, vehicle safety, and operational standards.
5. Policy Review This policy will be reviewed regularly to ensure compliance with Wigan Council regulations and best practices.
6. Contact Us For any further queries, please do not hesitate to contact us using the details provided above.
1. Introduction
RideLuxe (“we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use and protect personal data in accordance with UK GDPR and the Data Protection Act 2018 (DPA 2018).
2. Data Controller
RideLuxe is the data controller. For questions about how we use your data, you may contact us via email or phone at the details below.
3. What Data We Collect
We may collect:
Personal identifiers: name, contact number, address, email
Booking details: travel dates, flight numbers, passenger count, pick‑up and drop‑off locations
Sensitive data only if required (e.g. medical needs)
We will only collect data necessary for service provision (principle of data minimisation).
4. Lawful Basis for Processing
We rely on:
Contractual necessity – to fulfil your booking
Legal obligations – such as licensing record‑keeping under DPA 2018 (e.g. retention for licensing compliance).
Legitimate interests – contacting you about your booking or service improvements, where not overridden by your rights
5. How We Use Your Data
To process bookings and payments
To contact you about bookings or changes
To comply with regulatory requirements
For internal record‑keeping and audits
6. Data Retention
We retain your personal data only as long as necessary for booking queries and to meet licensing obligations, in line with government requirements (e.g. up to several years after last contact).
7. Your Rights
Under UK GDPR you have the right to:
Be informed about how we use your data
Access the personal data we hold (Subject Access Request)
Rectify any inaccurate data
Erasure (“right to be forgotten”) where applicable
Restrict processing or object to it
Data portability, where applicable
Withdraw consent at any time if we rely on consent as a basis
You also have the right to complain to the ICO if you believe we have breached data protection laws.
8. Security and Confidentiality
We apply appropriate technical and organisational measures to safeguard your data against unauthorized access, loss, or destruction, in line with the security principle under UK GDPR.
9. Breach Notification
If a reportable personal data breach occurs, we will notify the Information Commissioner’s Office (ICO) within 72 hours and inform affected individuals if there is a high risk to their rights and freedoms.
10. Sharing Data
We will only share your personal data with:
Wigan Council (for licensing compliance if requested)
Third-party service providers (e.g. payment processors, CRM) under contract and with appropriate safeguards
We do not sell your data or use it for marketing that is not related to your booking unless you have consented.
11. Privacy by Design
We embed privacy principles into all operational processes and systems—minimising data collection, limiting access, and ensuring transparency at every step.
12. Changes to This Policy
RideLuxe may update this policy periodically. We will notify you of significant changes. The current version is accessible at all times.
13. Contact Details
For questions, data requests or complaints please contact:
RideLuxe Ltd
Email: info@rideluxeleigh.co.uk
Phone: 07385 999 581
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
Name of company
RideLuxe LTD (Company number 16232660)
Registered office
123 Anchor Field, Leigh, WN7 4GL
Contact details
07385999581
info@rideluxeleigh.co.uk
Regulatory authority
Wigan Council
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